Since 1999, it has been our policy to give our customers the very best service possible. We have always strived to treat our customers like family. As small business owners both Donald and Charlotte have been working 12-16 hours a day, 6 days a week, for over 16 years, and have decided it is time to tone it down. Therefore, it was with the deepest regret, that as of January 12th, PowerNotebooks ceased operations. We want to thank all of our customers who have given us their trust and support over the years.
Since PowerNotebooks will no longer be able to provide tech support and warranty service for our customers, we are very pleased to announce that HIDevolution.com has agreed to take over providing the best in tech support and warranty service to our PowerNotebooks customers who have purchased PowerPro computers, and Customized ASUS, MSI, Alienware, and Lenovo computers. HIDevolution.com has been in business since 2007 and they have an excellent customer service record that will resemble that of PowerNotebooks.com (see ResellerRatings -> HIDevolution.com). For details on how to get tech support and warranty service for PowerPro computers, and Customized Asus, MSI, Alienware, and Lenovo computers please go to:
HIDevolution.com - Welcome PowerNotebooks.com Customers
We are also pleased to announce that Donald, and Zoltan who was our Senior Technician and Production Manager at PowerNotebooks.com, have both joined HIDevolution.com as Sales Advisor, and Senior Support Technician respectively. You can reach Donald by phone at 888-666-3418 Ext. 44 or email Donald at Donald@HIDevolution.com or Zoltan at Zoltan@HIDevolution.com, from 9:00 AM to 6:00 PM Pacific Time, Monday through Friday.
We are posting contact information below, for technical support and warranty service, for all Sager laptops, and Non-Customized stock ASUS, MSI, Alienware, and Lenovo laptops.
Sincerely,PowerNotebooks.com Customer Service Team
|Brand/Product||Telephone Technical Support and Warranty Service|
|Lenovo||800-957-5838 - (24/7) Lenovo Online Support for all Products|
|Sager||800-741-2219 (7:30 AM to 5:30 PM PST Monday through Friday) or email firstname.lastname@example.org, or Online Tech Support or RMA Request|
|ASUS||888-678-3688 Option 2, then Option 1 - (24/7) ASUS Online support|
|MSI||888-447-6564 (5:00 AM to 7:00 PM PST Monday through Friday) MSI Support|
|Alienware||800-ALIENWARE (8AM to 12PM CST) Alienware Support|